Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email openingnightstores@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 7 business days.
Our team is always happy to guide you at any step! If you get stuck simply call our Dublin location at (614) 764-0033 or our Gahanna location at (614) 337-9733 and we will guide you through what you need.
You will get a tracking number sent to the email you provide
Is it possible to change the order and how it can be done?
The best way to change your order is by giving our store a call as soon as possible and find out where your order is in the process, if it hasn't been shipped yet, we can adjust accordingly easily!
Dublin: (614) 764-0033
Gahanna: (614) 337-9733
If a customer received only part of the whole order, what should be done?
Please call either store and we will get you taken care of.
Where can I find a discount?
Always check our Instagram and Facebook, that is where we advertise our sales and coupon codes!
